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Medical Bills & Health Insurance Help in Massachusetts

Whether you are staring at a hospital bill, an EOB you cannot read, or a denial letter, this page collects what is specific to Massachusetts — MA Health Connector, Massachusetts's own marketplace, MassHealth, and the state rules that shape charity care and appeals — alongside our free tools.

Coverage and enrollment in Massachusetts

Marketplace

MA Health Connector

Massachusetts runs its own ACA marketplace instead of HealthCare.gov. Premium tax credits and cost-sharing reductions are available to residents who qualify.

Open enrollment: Nov 1, 2025 – Jan 23, 2026

Visit MA Health Connector
Medicaid & Medicare help

MassHealth

1-800-841-2900

Free Medicare counseling (SHIP): 1-800-243-4636

MassHealth website
Bill protection rules

Massachusetts Health Safety Net (HSN)

Free care is commonly available up to about 300% of the federal poverty level, with sliding-scale discounts up to roughly 400%. Denial appeals are often due within 30 days.

Citation you can quote in a letter: 101 CMR 613.00

Free help and complaint channels in Massachusetts

Tools you can use on a Massachusetts bill

Not sure where to start?

Answer three short questions and we will point you to the right step for your situation in Massachusetts.