Skip to main content
← Back to home

Privacy Policy

Last updated: October 5, 2026

1. Who We Are

The Murray Standard Navigator is operated by Arthur Murray Jr. For the personal data we collect about you in connection with the Service, we act as the data controller.

2. Information We Collect

We may collect the following categories of personal data:

  • Account information (e.g. email address, login credentials)
  • Profile and insurance details you choose to save, including member and group numbers; masking these on screen does not mean only the last four digits are stored
  • Saved bills, cases, uploaded documents, appeals, letters, deadlines and intake answers
  • Saved signed-in conversations and feedback you submit
  • Support communications you send to us
  • First-party usage data: pages viewed, features used, time spent, a browser identifier and, when available, your signed-in account identifier
  • Device and technical information (e.g. browser, IP address)

AI tools send your question and relevant context to an AI service to generate an answer. Signed-in chat features can save conversation history. We have not verified every provider's retention or training settings and do not promise that AI inputs are never retained or used for training. Avoid sensitive personal or health details.

3. How and Why We Use Your Data

  • To create and manage your account (contract performance)
  • To provide and improve the Service (legitimate interests)
  • To respond to support requests (contract performance / legitimate interests)
  • To prevent fraud and secure the Service (legitimate interests)
  • To comply with legal obligations

4. PHI / HIPAA

This site is not a HIPAA covered entity or a secure medical messaging service. Saved bills, documents and insurance details can contain sensitive health information. Do not enter Social Security numbers, insurance IDs or full medical records into AI questions or contact messages. Use only the minimum information needed.

5. Who We Share Data With

  • Service providers and subprocessors that help us operate the Service (e.g. hosting, database, analytics, support tooling, AI model providers)
  • Our payment processor, Stripe, for payment processing, subscription billing, and invoicing
  • Professional advisers (e.g. legal, accounting) where necessary
  • Authorities where required by law

We do not sell your personal data. Funding never buys placement, priority or patient data.

The Contact form prepares a draft in your email app; it does not submit its message to our servers. We receive it only if you send the email. Ordinary email is not a secure channel for medical records.

6. Data Retention

Saved information can remain online after you close the page or sign out. A scheduled cleanup is configured for some old conversations, intake answers and usage logs, but its recent runs have failed. Automatic deletion within a fixed period is not currently verified. Saved documents and other account records do not all have the same retention rule. Contact us about retention or deletion; deleting a record does not establish immediate removal from hosting backups or outside services.

7. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit and access controls. No method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, to object or withdraw consent, and to data portability. You may also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us through our support channels.

The account's “Erase all my saved information” control attempts to remove saved patient records and clear health and insurance profile fields. It does not delete your sign-in account or contact details, and it does not establish that every log, backup or outside-service copy has been erased. Contact us for an account-deletion request or to confirm what remains.

9. Cookies

Authentication uses browser storage or cookies. Your browser may also remember location, language, tool drafts and a first-party analytics identifier. Some drafts can remain after closing a page. Clearing browser storage removes local copies, not saved online records.

10. Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be reflected by updating the "Last updated" date above.